Customers are always right?

Question posted on 08 2009
Rate question difficulty level 2 Votes
An angry customer was very disappointed with your company and wants to leave it.
The reason is related to billing mistake made by your company.
How should you deal with him?
1. Identify
2. Be aggressive
3. Be assertive
 
 
1 Answer
 
You should always be assertive.
Talk with confidence but never attack the customer or identify with him.
You can apologize for the inconvenience and give him a compensation when needed.

08/15/2009
 
 
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